How fast do you answer order issues?

A member of our team replies, and order issues get priority. Address changes are handled first.

30 days from delivery, and the part does not need to be faulty. EU customers additionally have the legal right of withdrawal.

ORDER SUPPORT

Something about your order?

Q: What if my part arrived damaged or wrong?

Send a photo of what you received and of the package label; we ship a replacement or refund you, whichever you prefer. You never pay for our mistakes.

Tracking, delays, a wrong or damaged part, returns, address changes. Send the details and the order number, and a member of our team will sort it out, order issues get priority.

Existing orders only

For delivery, tracking, address changes or problems with an order you have already placed. Part identification, dimensions and repair questions belong to technical support.

Not about an existing order?

Please choose the right team for your question:

Technical support Custom-made parts

Your name

Email (the one used at checkout, if possible)

Order number (starts with WSP, it's in your confirmation email)

What's it about?

Tell us what happened

Photos of the part or mechanism (optional, up to 10)

A photo of the mechanism or the old part helps us identify it faster. JPG, PNG or phone photos, we resize them automatically.

ANSWERED BY OUR SUPPORT TEAM. WITHIN ONE WORKING DAY.

Where is my package?

Check your dispatch email first, the tracking link is there. One thing worth knowing: for standard shipments outside the EU (except FedEx), tracking often goes quiet after the parcel leaves Portugal and only updates again in your country. That silence is normal. You can also use the order tracker.

I need to change my address

If the order hasn't shipped yet we can still change it. Send the correct address with your order number as fast as you can, address changes get priority.

The part arrived damaged or it's the wrong one

Attach a photo of what you received and of the package label. We ship a replacement or refund you, whichever you prefer. You never pay for our mistakes.

How do returns work?

You have 30 days from delivery, and the part doesn't need to be faulty. Details in the refund policy. EU customers also have the legal right of withdrawal.